Clinical reports distribution to health care providers

As the new CST Cerner clinical information system rolls out to various sites within Vancouver Coastal Health (VCH), the Provincial Health Services Authority (PHSA) and Providence Health Care (PHC), changes are being made to the electronic distribution of reports to health care providers. These distributions will be done through our results distribution partner, Excelleris, via the preferred delivery method you have registered with them.

Electronic distribution of reports supports the delivery of high-quality care for your patients and improves your overall experience.  

Please Note: You will see changes to the electronic distribution of reports from Lions Gate (LGH) and Squamish General (SGH) hospitals on April 28, 2018—the first sites to go-live as part of CST. You will continue to receive reports originating at other sites the same way you do now, until they are on boarded at a later date.   

What’s changing

  • Medical Imaging and Cardiology reports will now be delivered via Excelleris.
  • The categorization of clinical reports will be enhanced, increasing the number of available report types to over 300. Click here for examples.
  • Your EMR will have the opportunity to consume reports with Discrete Data, which can enable you to better search for information, see more trend values with greater ease, and enable automated workflows. Click here for more information.
  • Some clinical reports will be in PDF format, making it easier for you to read. Authors will also be able to use special formatting (bolding/italics) and add charts and graphs.
  • Distribution by Canada Post mail/Medi-Tran courier is being phased out in favour of delivery to your EMR, Launchpad (Excelleris’ web portal), or fax.

Discontinuing the distribution of paper

Under the direction of the Electronic Results Distribution Executive Steering Committee — with representation across VCH, PHC, PHSA, Fraser Health Authority, and Island Health—together with Excelleris, mail/courier report delivery is being phased out, starting with providers who need to be sent Cardiology reports from PHC, LGH, and SGH. Please be advised that this discontinuation of mail/courier distribution will soon impact all reports. You will receive more information about this closer to the transition.

Please Note: As Cardiology reports are currently faxed to you, if your distribution preference with Excelleris is for paper, you will be required to switch to another electronic channel (EMR, Launchpad, or fax). This change will affect all of the reports you receive from Excelleris. For support with Excelleris registration, please contact Excelleris Support via email at or by phone at 1-866-728-4777.  (The next CST sites will soon follow the April 28th go-live.)

This approach reflects the Ministry of Health’s strategic priorities to deliver a system of responsive, effective health care services for patients across British Columbia. In addition, the health authorities are implementing new systems in hospitals that are designed to exchange information seamlessly and reliably, enabling the use of a single distribution partner, Excelleris, with multiple electronic delivery options for you. With electronic reports distribution:

  • You will have instant access to reports as soon as they are available, long before you receive your mail distributions, enhancing the quality of patient care.
  • You will spend less time on manual workarounds, including scanning paper faxes for inclusion into your EMR and keeping track of loose papers.
  • You and your patients are protected with improved quality and confidence that reports are viewed, actioned, and delivered to the correct provider.



For help with specific distribution issues, please contact the department or group listed on the report. For support with Excelleris registration, please contact Excelleris Support via email at or by phone at 1-866-728-4777.