Answers to questions related to computers, technical devices, software or systems.
Computers and equipment
Will health professionals have the right devices in place to support their work?
A Clinical Device Task Force, made up of multi-disciplinary professionals from across VCH, PHSA and PHC was established to determine and evaluate the devices needed to support clinical practices. Before each site goes live with CST, the Device team will work with site coordinators to determine what shortlisted devices would work best for them, how many and where they need them. They will also work with sites to assess power availability and network connectivity.
Software and systems
What will happen if/when the system goes down?
There will be a comprehensive downtime plan. The plan will include a downtime preparedness checklist and the step-by-step processes to follow during both planned downtime (required for system upgrades) and unplanned downtimes (for unlikely emergencies such as a system wide failure).
To ensure continuity of care during downtime, clinicians and staff will have access to a view-only copy of the electronic patient record within a special downtime viewer. These records will be available to view and print from computers on the unit and other locations.
Technical downtime plans are combined with business continuity plans to determine clinical workflow during a system outage.