Training + support

CST online pre-training modules

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Physicians, clinicians, staff and students who are impacted by CST will have pre-training online modules to complete prior to classroom training (where they will learn to use the new clinical information system and associated workflows). Please complete the Privacy and Confidentiality in a Clinical Information System (mandatory) and the Computer Confidence Check (recommended) modules on (formerly the CCRS system). If you have any questions, please contact your clinical educator, PCC or clinical leader.

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The overall plan for training

Training will cater to the learning styles, specialty areas and the realities of day-to-day work of physicians, clinicians and staff. A variety of learning approaches will be provided to support each audience and their different needs which include:

  • Familiarization modules will introduce the basic functionality and high-level navigation for the clinical information system. These modules are meant as an orientation that will give a sneak-peak at the screens users will be working in day-to-day once we go live. These modules will serve as a building block for classroom training.
  • Classroom training will begin approximately 6 - 8 weeks before go-live. A training roadmap will be available with additional details, including a catalogue of courses by role, schedule of courses and classroom locations.
  • Workflow rehearsals will be conducted in the weeks preceding go-live. These rehearsals give an opportunity for physicians, clinicians and staff to practice important future-state workflows (e.g. ED to ICU) on their own and with their interdisciplinary team.

On-site user support

Comprehensive support will be in place for all staff, ready for go-live. Peer, technical and clinical support will be available for programs and units 24/7, including “at-the-elbow” support. This will remain in place for as long as required to ensure a smooth transition. Support will be provided by CST project staff, Cerner consultants and local staff, ensuring that we build our knowledge and capacity and have support well past our go-live date. Additionally, a new CST support line will also be available for go-live and ongoing operationally to provide support related to the new system and workflows.