What's Changing for Patients

On April 28, 2018, Lions Gate Hospital and at Squamish General Hospital switched from using paper-based charts to an electronic patient record. On November 16, 2019, Providence Health Care acute services at St. Paul’s Hospital, Mount Saint Joseph Hospital and Holy Family Hospital rehab, along with the long-term care homes at these sites, will make the switch. And on December 8, 2019, Burnaby Centre for Mental Health and Addiction is set to go live.

This change is part of the Clinical & Systems Transformation (CST) project, a multi-year initiative to improve the safety, quality and consistency of patient care across Vancouver Coastal Health, the Provincial Health Services Authority and Providence Health Care. About 40 acute care sites will adopt a new, shared computer system that will replace existing, aging systems. Our focus continues to be providing quality care to patients, residents and their families during this transition.

Some of the changes patients might see include:

  • Extra support staff on hand
  • New devices, like computers on wheels
  • Barcode scanners being used to help safely manage your medications

Expected benefits include:

  • Care teams with real-time access to the information they need
  • Less time repeating information or undergoing duplicate tests
  • Safer medication management process
  • Faster access to lab results and medication therapies


Watch “The Future of Clinical Care: Mark’s Patient Journey” to see what health care will look like in the not-too-distant future.

If you have any questions, please email us at info@CSTproject.ca.